Why others are switching to Microsoft Dynamics

Is your existing customer relationship management (CRM) solution holding your people back? Are you having trouble getting users to adopt a CRM solution? Do you need a solution that is cost efficient and quick to deploy?

If so, you’re not alone. Below are the top reasons some of our customers cite for switching to Microsoft Dynamics CRM.

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If you're considering switching, now is a great time to give the Microsoft Dynamics CRM solution a try. Sign up for our “Free Trial” and a Microsoft CRM solution specialist will follow up with you to discuss any questions you may have about making the move.

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Is your existing CRM solution gaining traction with users? The Microsoft solution works with Microsoft Outlook, so users who switch to Microsoft Dynamics CRM often find it familiar and embrace it faster.

JLL considered a variety of CRM packages, including Salesforce.com—which the North America region used—Siebel, Oracle, and JD Edwards. However, the company was most attracted to Microsoft Dynamics™ CRM for its familiar interface and ability to integrate with other Microsoft® technologies. “We found the other systems to be far too complex and bulky. They would not have been used by people out in the field.

—Dave Johnson, Global CIO | Jones Lang LaSalle

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Other companies who have switched to Microsoft Dynamics CRM have reduced their total cost of ownership (TCO) across all parameters: licenses, maintenance, deployment, and long-term costs.

CH2M Hill projected that Microsoft Dynamics would cost a fraction—only 25%—of Salesforce.com.

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To scale, most companies need sales, service, and marketing to be steps in a cohesive process, rather than standalone systems that don’t talk to each other.

With Microsoft Dynamics CRM 4.0 people from multiple areas can be associated with, and easily work upon, the same account or listing.

—Dave Johnson, Global CIO | Jones Lang LaSalle

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Many companies regard the ability to choose deployment model, interface, and other attributes as an important part of their selection criteria.

We’ve been able to implement the system on a very tight time frame with a very small budget.

—Tim Thorpe, Manager Information Solutions | YRC Logistics

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Many companies are concerned with selecting an application that will work with existing systems and IT skill sets.

When we compared the alternatives’ capabilities, we discovered that the Microsoft solution could integrate with our systems in a cleaner, faster, simpler and cheaper way.

—Dave Johnson, Global CIO for Jones Lang LaSalle

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Case study: Jones Lang LaSalle
Case study: Volt Information Systems
Case study: Microsoft
White paper: CRM Usage and Satisfaction: Microsoft CRM users found to be more satisfied than Salesforce.com users

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